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Privacy Policy

At Orlando Federal Credit Union, we respect your financial privacy, and we recognize that confidentiality is an important part of why you chose to become a member of our cooperative.

Therefore, we would like to share the following resources with you regarding Orlando Federal Credit Union's Privacy Policies:

  1. Recognition of a Member's Expectation of Privacy
    Orlando Federal Credit Union recognizes that you expect the highest level of privacy and confidentiality when it comes to your personal information. We are committed to maintaining that level.
  2. Use, Collection and Retention of Customer Information
    Orlando Federal Credit Union collects, keeps and uses your financial information only where necessary and allowed by law. The collection and storing of your financial information allows us to administer your accounts, to identify your specific financial needs and to provide you with information about our products and services.

    Maintenance of Accurate Information
    Orlando Federal Credit Union's members expect us to follow federal standards to maintain accurate and complete financial information. As such, we have procedures in place designed to meet that expectation. If, for any reason, you feel the information we have on your relationship with our credit union is not accurate or is incomplete, please contact us.

    Limiting Employee Access to Information
    Any employee who has access to your personal financial information must have a business reason for that access. Should they violate that trust, our employees understand that Orlando Federal Credit Union will take appropriate disciplinary action.

    Protection of Information via Established Security Procedures
    Orlando Federal Credit Union works diligently to maintain a high level of security against any unauthorized access to your financial information.

    Restrictions on the Disclosure of Account Information
    Orlando Federal Credit Union will never give out any specific information about your accounts to anyone for their use except for the exchange of information with reputable credit bureaus or if we need to share the information with other financial institutions while conducting bona fide corporate business. We also will not share your personal financial information unless:

    • You authorize or request the disclosure. We are legally required or permitted to do so, such as through a subpoena, investigation of fraudulent or suspicious activity, to help complete a transaction initiated by you, etc.
    • You have been informed about the possibility of the sharing of your information for marketing or similar purposes, and you have been given the opportunity to decline.
  3. Maintaining Member Privacy in Business Relationships with Third Parties
    To continue to provide you with superior service, Orlando Federal Credit Union sometimes hires outside companies to perform specific services. To ensure the security of your financial information, we require these companies to adhere to similar privacy policies which require them to keep your financial information confidential.
  4. Disclosure of Privacy Policy to Members
    Should you have any questions about Orlando Federal Credit Union's Privacy Policy, you may reach us by calling (407) 835-3500 or toll-free (800) 953-4567 or via email.